How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
    
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.  

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:              
- Who to write to, what to say, what to ask for  
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

Rarely does a day go by when most of us do not have to deal with surly salespeople, cheaply made products, or vast and indifferent bureaucracies. Most of us endure this with a stoicism worthy of Seneca himself. After all, what's the use of complaining? It all seems to fall on deaf ears, anyway.

But the world needn't be like this, according to Ellen Phillips, consumer consultant and founder of Ellen's Poison Pen, Inc. Since 1988, Phillips has been helping frustrated consumers to get refunds and apologies from everyone from the corner druggist to massive insurance agencies. In her book, Shocked, Appalled, and Dismayed!, Phillips shares the secrets of writing letters of complaint that get results. The first few chapters cover the general dos and don'ts of writing effective letters of complaint (remain calm, use polite language), along with useful advice from legal experts (don't embellish, stick to the facts).

The chapters that follow target specific problems we all face at some time in our lives, ranging from getting bumped from a flight to the secrets of successfully dealing with your HMO. Each chapter contains bullet points, illustrative anecdotes, and a number of example letters, most of which were based on actual letters sent on behalf of Phillips's clients. On top of all this, Phillips also provides an appendix listing the names and addresses of over 600 major companies, government agencies, and consumer organizations. Phillips believes that we should get what we pay for, and after reading her book, you'll be able to stand up for your rights with confidence.

Love them or hate them, they’re the most successful team in professional hockey … just not on the scoresheet.

The Toronto Maple Leafs are an exception to every law of the sporting jungle. They miss the playoffs and the sellouts keep coming. They haven’t won a Stanley Cup since 1967, but the earning power of that blue-and-white maple leaf, no matter the chronic woes of the blue-and-white’s power play, never ceases to increase. In this description of failure and prescription for hope, Toronto Star sports columnist Dave Feschuk and Globe and Mail sports reporter Michael Grange draw the illogical roadmap that pinpoints how the once-proud Leafs got lost in the sporting hinterlands, who’s to blame for stranding them there, and how they might extract themselves from this historic mire.

This book represents an authentic reproduction of the text as printed by the original publisher. While we have attempted to accurately maintain the integrity of the original work, there are sometimes problems with the original work or the micro-film from which the books were digitized. This can result in errors in reproduction. Possible imperfections include missing and blurred pages, poor pictures, markings and other reproduction issues beyond our control. Because this work is culturally important, we have made it available as part of our commitment to protecting, preserving and promoting the world's literature.


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Thomas Gataker B.D. his vindication of the annotations by him published upon these words, Thus saith the Lord, learn not the way of the heathen, and be not dismayed at the signes of heaven, for the heathen are dismayed at them, Jer. 10. 2
Vindication of the annotations by him published
Gataker, Thomas, 1574-1654.
Errata: prelim. p. [3].
Includes bibliographical references.
[8], 192, [6] p.
London : Printed by J.L. for Richard Thrayle ..., 1653.
Wing / G330
English
Reproduction of the original in the Henry E. Huntington Library and Art Gallery


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This book represents an authentic reproduction of the text as printed by the original publisher. While we have attempted to accurately maintain the integrity of the original work, there are sometimes problems with the original work or the micro-film from which the books were digitized. This can result in errors in reproduction. Possible imperfections include missing and blurred pages, poor pictures, markings and other reproduction issues beyond our control. Because this work is culturally important, we have made it available as part of our commitment to protecting, preserving and promoting the world's literature.

This digital document is an article from One Country, published by Thomson Gale on January 1, 2005. The length of the article is 699 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Baha'i International Community dismayed at lack of human rights resolution on Iran as persecution worsens.(HUMAN RIGHTS)
Publication: One Country (Magazine/Journal)
Date: January 1, 2005
Publisher: Thomson Gale
Volume: 16 Issue: 4 Page: 7(1)

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